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Terms of service

Last updated: 1 October 2026

These terms apply to every use of Snapdex (https://snapdex.dev), the visual product search service of Progresso ICT, Mooieweg 106, 6836 AJ Arnhem, the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 61820423, VAT number NL002278293B72 ("we", "us"). By creating an account you agree to them on behalf of the business you represent ("you").

1. Who can use Snapdex

Snapdex is offered to businesses only. By signing up you confirm that you act in the course of a trade, business, craft or profession and that you are authorised to bind that business. Consumer protection rules that apply only to consumers, such as the right of withdrawal, do not apply.

These terms are the only terms that govern Snapdex. Other general terms, including your own purchasing conditions, do not apply, unless we have agreed otherwise in writing.

2. The service

Snapdex lets you index product images and search them by photo, through the portal, the API, the SDKs and our Shopify app. What each plan includes (searches, stored images, collections, request rates) is shown on the pricing page and in the portal at the time you choose the plan.

We may improve and change the service. We will not remove core functionality of a paid plan during a paid period without offering a comparable alternative or letting you end the plan with a refund of the unused part.

3. Your account

  • Keep your login details and API keys confidential. Everything done with your account or keys counts as done by you. Revoke a key as soon as you suspect it has leaked.
  • Team owners decide who has access to a team and with which role.
  • Give us correct and current contact and billing details.

4. Acceptable use

You may not use Snapdex to:

  • upload content you have no right to use, or that is unlawful;
  • identify or track natural persons, for example by searching photos of faces or people (biometric identification);
  • attack, overload or probe the service, circumvent quotas or rate limits, or access other customers' data;
  • resell raw access to the API as a competing search service without our written consent.

We may suspend access, after warning you where reasonably possible, if you break these rules or if your use endangers the service or other customers.

5. Your content

Your catalogues, product data, images and search photos remain yours. You give us the right to store and process them only to provide Snapdex to you, including creating the image embeddings that make them searchable. We do not use your images to train models for other customers.

Search photos are processed to answer the search and are not stored. Where your content contains personal data, we process it as your processor under the data processing agreement, which forms part of these terms.

6. Plans, prices and payment

  • Prices are in euros for customers in Europe and in US dollars elsewhere, and exclude VAT and sales tax. Tax is added where it applies; for EU businesses with a valid VAT number the reverse charge may apply. Once you have subscribed, you keep paying in the currency of your first subscription.
  • Paid plans are billed in advance per month or per year through Stripe. Usage past the included quota (overage) is billed afterwards at the rates of your plan. Plans billed through Shopify are paid through your Shopify invoice.
  • If a payment fails, we retry it. Until it succeeds, overage is not available; if it keeps failing, the subscription ends and your team moves to the free plan.
  • We may change prices with at least 30 days' notice by email. The new price applies from your next billing period after that notice. If you do not accept it, you can cancel before it takes effect.

7. Term and cancellation

  • The free plan runs until you delete your account.
  • Paid plans renew automatically for the same period. You can cancel in the portal at any time; the plan then ends at the end of the period you paid for and is not refunded pro rata.
  • Deleting a team or your account ends its subscription immediately, without a refund for the rest of the period. Usage not yet invoiced is invoiced.
  • We may end the agreement with 30 days' notice, or immediately if you materially breach these terms. If we end it without cause, we refund the unused part of a prepaid period.

8. After the agreement ends

When a team or account is deleted, we delete its collections, images, image embeddings and API keys straight away, and remove them from backups within 30 days. We keep invoices and the records we must keep by law (Dutch fiscal law: seven years). Before you delete anything, you can retrieve your product data through the API; the images are the ones you supplied to us.

9. Availability and support

We do our best to keep Snapdex available and fast, and announce planned maintenance where we can. We do not promise a specific uptime and do not give service credits, unless agreed in a separate (Enterprise) agreement. Support is available by email at [email protected].

10. Liability

  • Our total liability for any claim under or in connection with these terms is limited to the fees you paid us for Snapdex in the 12 months before the event that caused the damage.
  • We are not liable for indirect damage, such as lost profit, lost revenue, lost data or damage from business interruption.
  • These limits do not apply to damage caused by our intent or deliberate recklessness.
  • You must report damage to us in writing within 12 months after you discovered it, or the claim lapses.

11. Changes to these terms

We may change these terms. We announce material changes at least 30 days in advance by email or in the portal. If you do not accept a change, you can cancel before it takes effect; otherwise the new terms apply from that date.

12. Law and disputes

These terms are governed by Dutch law. Disputes are submitted to the competent court in Gelderland, location Arnhem, the Netherlands.

Contact

Progresso ICT, Mooieweg 106, 6836 AJ Arnhem, the Netherlands, [email protected].